• When you shop on The Toy Bear, if you have any questions about an item, please feel free to message us anytime at info@thetoybear.com.
• Rest assured that you can shop confidently with The Toy Bear return and refund policy.
• Almost all items you bought on The Toy Bear are eligible for return and refund within 14 days from the date of delivery, if you are not satisfied with them, with just a few exceptions: items specifically labeled as non-returnable. Products must be unused, in their original packaging, and in the same condition as when you received them
• You may learn more about our policies here: https://www.thetoybear.com/policies/refund-policy

To remove an item from your shopping cart:

1. Click the shopping cart icon from thetoybear.com
2. Go to the item that you want to remove and click the trash bin icon to completely remove the item or the '-' button to edit the quantity.
3. If you want to delete items in your cart in bulk, you can click the 'Manage Cart' button on the top right corner of the Cart page. Select items you want to delete and click 'Delete'.

Your credit card may be declined due to one of the following reasons:

• Your card info might be incorrect. Please confirm your card number, expiration date, billing address, and security code to ensure that the transaction can be processed.
• Card issuer bank declined your payment. Please call your bank for additional assistance.
• If your financial details are confirmed and you think your card may be declined due to technical error, please try to checkout on another browser or try another payment method to complete your order.

Found the perfect items on The Toy Bear but not ready to commit to creating an account? Here's how you can check out as a guest:

1. After adding items to your cart, click the cart icon from thtoybear.com to checkout.
2. Proceed to checkout and select 'Continue as a guest.'
3. Follow the onscreen instructions to fill out your payment and shipping details as usual to complete your order.

You'll receive an email confirmation once your order has been successfully placed.